About Club Marine Insurance
Club Marine Insurance is proud to be a supporter of active Australians who enjoy outdoor leisure pursuits. As Australia’s largest provider of pleasure craft insurance, we’re also proud to say that we’ve been protecting the insurance needs of Australian boaters for more than 40 years.
Club Marine is unique. When you arrange Club Marine insurance for your boat, you aren’t just a number on a policy — you become a member of a Club and you receive an individual card that entitles you to a whole range of exclusive services and benefits, like Club Marine Assist.
In partnership with Allianz Global Assistance, a global provider of roadside assistance services, Club Marine Assist offers free Club Marine Members advice, directions and support whenever they need them. No other boat insurer offers the same level of free roadside assistance, from replacing flat tyres to organising emergency towing.
And for added peace of mind, it is reassuring to know that Club Marine Insurance is underwritten by one of Australia’s largest insurers, Allianz Australia Insurance Limited (ABN 15 000 122 85015 000 122 850).
GENERAL INSURANCE CODE OF PRACTICE – PROVIDING YOU WITH EVEN BETTER SERVICE
The General Insurance Code of Practice was developed by the Insurance Council of Australia to further raise standards of practice and service across the insurance industry.
We keenly support the standards set out in the Code.
You can obtain more information on the Code of Practice and how it assists you by contacting us directly on 1300 665 4631300 665 463 or alternatively by visiting the Insurance Council of Australia Limited website.
DISPUTE RESOLUTION PROCESS – HELPING YOU SOLVE ANY PROBLEMS
Disputes are not an everyday occurrence in our organisation. We strive to do things the right way and keep our customers happy.
Sometimes though, disputes do occur and when this happens, our objective is to resolve any disagreement as amicably and as quickly as possible. We believe that the best way to achieve this is to provide you with the opportunity for an unbiased review of the issue.
HERE IS WHAT TO DO IF A DISPUTE ARISES
Regardless of whether the dispute involves our staff, an agent, a loss adjuster, assessor or investigator, simply contact us and ask to speak to the team leader of the section handling your claim or policy. If you are not satisfied with the outcome, ask to be referred to the Dispute Resolution Representative and provide the details of the issue concerning you. Within the organisation we have established a dispute resolution process through which a senior officer with independent decision making authority will review the matter for you.
This person will write to you within 15 working days advising the outcome of the review and reasons for their decision.
IF YOU ARE NOT SATISFIED WITH THE OUTCOME OF THIS PROCESS AND YOUR DISPUTE;
- concerns a claim
Our reply will include a brochure informing you of your option to contact the insurance industry’s external independent complaints scheme as an impartial and authoritative alternative to litigation. - does not concern a claim
Our Dispute Resolution Representative will advise you of other alternatives available in our letter to you.
